How it works 

Step one 
We take details from you about the area or property you need surveyed. We ask you how you need your footage and in what format. 
 
Step two 
We charge a small fee for a pre-flight survey and risk assessment to make sure everything is legal. 
 
Step three 
Upon go ahead and and approval to fly we charge you for the flight and arrange the day, with a few backup days arranged in case of bad weather / unforseen occurances. 
 
Step four 
We provide you with your requested data outputs and images. 
 
Step one: Information needed 
Contact information 
Survey site information 
Carrying out the job 
Outputs required 
 
Step two: Pre-Flight Survey and Risk Assessment 
The Civil Aviation Authority demands the highest level of safety, whether in flight or on the ground, to minimise and prevent collisions with other airspace users and injury or damage to people and property on the ground. 
 
Before any flight operation is agreed, a comprehensive on-line risk assessment and pre-flight survey is undertaken to identify and possible obstacles, dangers and restrictions to the flight, and to ensure the flight operation can be carried out in accordance with CAA regulations and guidance. This means some flight operations may not be possible or will require additional ground crew and/or authorisation from the CAA and/or Air Traffic Control, which may take time to secure. Copies of the pre-flight survey and risk assessment will be provided for your own records and insurance needs. 
 
A non-refundable charge of £25 will be charged for the pre-flight survey and risk assessment. 
 
If the result of the pre-flight survey and risk assessment is positive, then we will send you the quote with a detailed brief of the flight operation, provisional date(s) and costs. 
 
If you decide to proceed with the flight operation, we may arrange a physical site visit to discuss any final arrangements. 
 
Step three: Booking, Prices, Deposit and Cancellations 
Mapping and surveying missions and building and asset inspection flights:- 
UAV and pilot hire £150.00 (half day) £250.00 (full day) VAT not charged 
UAV, pilot and ground crew £225.00 (half day) £375.00 (full day) VAT not charged 
Pre-flight survey/risk assessment fee £25.00 VAT not charged 
Post-flight data processing and image production prices on application 
 
Residential estate agent property photographs 
10 aerial digital photographs of one house £45.00 VAT not charged 
Pre-flight survey/risk assessment fee not charged 
 
Half-day is approximately 3 hours, and a full-day 5 hours, including on-site pre-flight safety review, equipment set up, flight mission, landing, review of data and post-flight safety checks. Most flights and missions will not take more than 3 hours. Additional ground crew may be required on active construction sites, built-up areas, areas where incursion by the general public is possible, or where additional safety is deemed necessary to meet CAA regulations. 
 
Mapping, surveying and inspection flights commissioned by members of the Royal Institution of Chartered Surveyors will receive a 20% discount on the half and full-day prices. This does not apply to post-flight data processing and image production. 
 
Ongoing-project work such as progression photographs will be at a lower rate, agreed in writing with you prior to the start of the contract. 
 
We operate a provisional booking system with a scheduled date(s) agreed when we have received a 25% deposit. 
 
Weather 
UAV mapping and photography is affected by the weather and cannot operate in rain or high winds. A flexible and pragmatic approach is needed when scheduling flight operations. 
 
We monitor the weather forecast five days in advance of the proposed date(s). If the forecast is not good we will contact you 48 hours prior to the scheduled day. At this point we will reschedule the flight for the next suitable date at no additional cost. The booking deposit will be transferred to the new date. Weather is a known business risk in the UK, and we are as flexible as possible to ensure bookings can be rearranged. 
 
If we both decide to stay with the original date and we have bad weather, our pilots will stay on site as long as possible in the hope of a break in the weather. If the flight cannot be rescheduled due to factors outside of our control, Drone Reconnaissance Services does not offer a refund of the initial 25% deposit. 
 
 
Flight cancellation 
UAV mapping and photography is affected by the weather and cannot operate in rain or high winds. A flexible and pragmatic approach is needed when scheduling flight operations. 
 
We monitor the weather forecast five days in advance of the proposed date(s). If the forecast is not good we will contact you 48 hours prior to the scheduled day. At this point we will reschedule the flight for the next suitable date at no additional cost. The booking deposit will be transferred to the new date. Weather is a known business risk in the UK, and we are as flexible as possible to ensure bookings can be rearranged. 
 
If we both decide to stay with the original date and we have bad weather, our pilots will stay on site as long as possible in the hope of a break in the weather. If the flight cannot be rescheduled due to factors outside of our control, Drone Reconnaissance Services does not offer a refund of the initial 25% deposit. 
 
Step four: Service Level Agreement and Payment 
Kent Drone Surveys is a subsidiary of Drone Reconnaissance Services Limited. 
The Pre-Flight Survey and Risk Assessment will be completed within three working days of the £25.00 fee being received. 
When the proposed flight operation and date(s) have been agreed, a 25% deposit of the fee will secure the booking. 
When the flight operation has been carried out, the unprocessed data will be provided on receipt of the balance of the fee. 
Payments should be made to the bank details on the invoice, quoting the flight operation reference. 
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